Position Description
	Position Title: 	Business System Analyst
	Position Classification: 	Level 7
	Position Number: 	317994, 317998, 317999, 318001, 318004, 318007, 318022, 318027, 318030, 318119, 318120, 318039, 318040, 320511
	Faculty/Office: 	University IT
	School/Division: 	Enterprise Applications
	Supervisor Title: 	Manager, Solutions
	Supervisor Position Number: 	317954, 318051, 318069, 318073, 318076, 318079, 318648
Your work area 
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.  UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.
Reporting structure
Reports to: Manager, Solutions 
Your role 
As the appointee you will operate independently within a team and be responsible for the delivery of business analysis, requirements gathering, writing user stories, defining a minimum viable product process re-design, and improvements to enable the successful delivery of changes to existing products, new products and maintenance of products. You will be responsible for establishing the testing strategies and plans for all products and services to ensure robust and consistent delivery across the University.
You will also be expected to develop an understanding of product functionality and how the product(s) are used to support business processes.
Your key responsibilities
Investigate requirements, problems, and opportunities, seeking effective business solutions through improvements in existing applications or analysis and comparison of new applications
Liaise with business stakeholders to understand user needs and develop systems requirements
Translate and document business and technical requirements including business process re-engineering, process improvement and integration of business processes and data
Produce consistent and accurate documentation on all user requirements and user stories
Liaise with business stakeholders to understand priorities and issues
Develop and implement testing strategies, functional and user acceptance testing plans
Undertake functional testing activities, and facilitate user acceptance testing
Support the core application maintenance to the agreed service level, including system and data configuration activities
Embed and promote a culture of service excellence, innovation and continuous improvement founded on cohesiveness, teamwork and flexibility
Other duties as directed

Your specific work capabilities
Relevant tertiary qualification or equivalent competency
Substantial relevant experience in a Business or Systems Analyst role or a role requiring business analysis or process improvement in large and complex organisations
Demonstrated experience with business and technical requirements analysis, elicitation, modelling, testing and verification
Demonstrated experience in establishing testing strategies and plans, business cases and investments options modelling at an appropriate level
Highly developed written and verbal communication skills
Highly developed organisational skills and demonstrated ability to set priorities and to meet deadlines 
Sound analytical and problem solving skills
Proficiency in a range of computing skills including word processing, spreadsheets, databases, internet and email
Demonstrated ability to build positive stakeholder relationships
Understanding of business analysis practice in both agile and plan-driven projects
Relevant experience working in an agile environment
Working knowledge of the Higher Education sector is desirable
Knowledge of business process engineering methods is desirable
ITIL certification is desirable
Competencies (selection criteria)
Is proactive, self-starting, seizes opportunities and takes responsibility for action with a ‘can-do’ attitude. 
Acts on own initiative without being prompted. Is solutions-driven and focuses on achieving outputs, ensuring that key objectives are met. 
Works well independently and only refers upwards when necessary. 
Makes decisions within mandate, without having to refer to others, handling problems with minimal guidance.
Demonstrates technical or professional knowledge and skills related to the role and is able to apply these in day-to-day work requirements. 
Enhances and maintains technical knowledge and skills and keeps up to date in specialised areas.
Drives projects along and gets results by sustained effort and hard work over long time periods to ensure key objectives, goals and targets are met within set deadlines. 
Willingly tackles demanding tasks and is enthusiastic and committed. 
Ensures the efficient co-ordination of activities by effective scheduling and the establishment of clear priorities, organises activities and people to ensure best use of time and resources. 
Effectively balances the needs of the customer and the organisation’s capability to meet those needs.
Quickly builds rapport with others, relates well to different types of people and makes people feel at ease. 
Relates well to peers and is able to build or maintain relationships with people at all levels in the organisation. 
Uses people or personal networks to the benefit of own work, own team or immediate colleagues.
Identifies and diagnoses problems and finds solutions to them.
Isolates problem areas through effective evaluation of available information and facts, solving problems through the use of appropriate knowledge, procedures and techniques.
Special requirements (selection criteria)
Some after hours and weekend work may be required
Compliance
Workplace Health & Safety
All supervising staff are required to undertake effective measures to ensure compliance with the Occupational Safety and Health Act 1984 and related University requirements (including Safety, Health and Wellbeing Objectives and Targets). 
All staff must comply with requirements of the Occupational Safety and Health Act and all reasonable directives given in relation to health and safety at work, to ensure compliance with University and Legislative health and safety requirements.  Details of the safety obligations can be accessed at http://www.safety.uwa.edu.au 

Inclusion & Diversity
All staff members are required to comply with the University’s Code of Ethics, Code of Conduct and Inclusion and Diversity principles. Details of the University policies on these can be accessed at http://www.hr.uwa.edu.au/policies/policies/conduct/code, http://www.web.uwa.edu.au/inclusion-diversity.

Position Description
	Position Title: 	Senior Business System Analyst
	Position Classification: 	Level 8
	Position Number: 	317994, 317998, 317999, 318001, 318004, 318007, 318022, 318027, 318030, 318119, 318120, 318039, 318040, 320511
	Faculty/Office: 	University IT
	School/Division: 	Enterprise Applications
	Supervisor Title: 	Manager, Solutions
	Supervisor Position Number: 	317954, 318051, 318069, 318073, 318076, 318079, 318648
Your work area 
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals.  UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.
Reporting structure
Reports to: Manager, Solutions
Your role 
As the appointee you will operate independently within a team and be responsible for the delivery of business analysis, requirements gathering, writing user stories, defining a minimum viable product process re-design, and improvements to enable the successful delivery of changes to existing products, new products and maintenance of products. You will also be responsible for establishing the testing strategies and plans for all products and services to ensure robust and consistent delivery across the University.
You will also be expected to develop an understanding of product functionality and how the product(s) are used to support business processes. You will be required to mentor junior members of staff and build up their knowledge of University products and processes.
Your key responsibilities
Investigate requirements, problems, and opportunities, seeking effective business solutions through improvements in existing applications or analysis and comparison of new applications
Provide leadership for the selection of business analysis methods, tools and techniques for projects; selecting appropriately from plan-driven approaches or agile approaches
Build and maintain positive and constructive stakeholder relationships
Design and lead workshops with stakeholders to elicit requirements or user stories
Translate and document business and technical requirements including business process re-engineering, process improvement and integration of business processes and data
Develop, refine and apply analytical tools, methods and techniques to support resource analysis; life-cycle cost estimation; cost-effectiveness analysis of alternatives; business process/model development
Ensure consistent and accurate documentation are created and maintained on all user requirements and user stories
Develop and implement testing strategies, functional and user acceptance testing plans
Undertake functional testing activities, and facilitate user acceptance testing
Establish a culture of service excellence, innovation and continuous improvement founded on cohesiveness, teamwork and flexibility
Provide leadership, mentor and develop junior team members
Other duties as directed
Your specific work capabilities
Relevant tertiary qualification or equivalent competency
Substantial relevant experience in a Business or Systems Analyst role or a role requiring business analysis or process improvement in large and complex organisations
Substantial experience with business and technical requirements analysis, elicitation, modelling, testing and verification
Substantial experience in establishing testing strategies and plans, business cases and investments options modelling at an appropriate level
Deep understanding of business analysis practice in both agile and plan-driven projects
Highly developed written and verbal communication skills
Highly developed organisational skills and demonstrated ability to set priorities and to meet deadlines 
Analytical and problem solving skills
Ability to build positive stakeholder relationships
Relevant experience working in an agile environment
Knowledge of the Higher Education sector is desirable
Knowledge of business process engineering methods is desirable
ITIL certification is desirable
Competencies (selection criteria)
Is proactive, self-starting, seizes opportunities and takes responsibility for action. Acts on own initiative without being prompted and drives work activities along. 
Is solutions driven, focuses on achieving outcomes and ensures that key objectives are met. 
Works well autonomously and only refers upwards when necessary. 
Makes decisions without having to refer to others and handles problems with minimal guidance.
Demonstrates technical or professional knowledge and skills related to the role at an advanced level.
Demonstrates leadership skills by mentoring and supporting others with role related technical knowledge
Enhances and maintains technical knowledge and skills and keeps up to date in specialised areas.
Drives projects along and gets results by sustained effort and hard work over long time periods to ensure key objectives, goals and targets are met within set deadlines. 
Willingly tackles demanding tasks and is enthusiastic and committed. 
Establishes clear objectives and priorities and aligns these with organisational strategy. 
Plans and schedules activities to ensure optimum use of time and resources. 
Effectively balances the needs of the customer and the organisation’s capability to meet those needs.
Maintains and monitors customer service levels and drives corrective action as appropriate. 
Encourages and assists others to develop people networks and maintains good relationships across various organisational levels and relates well to peers. 
Identifies and breaks problems into constituent parts. Consults widely, probes facts, analyses issues from multiple perspectives. 
Evaluates information to differentiate between essential and non-essential. 
Makes accurate use of logic, identifying connections and links between information. 
Draws sound inferences from various alternatives. Takes calculated risks on the basis of adequate information and analysis.
Special requirements (selection criteria) 
Some after hours and weekend work may be required
Current National Police Clearance Certificate
Compliance
Workplace Health & Safety
All supervising staff are required to undertake effective measures to ensure compliance with the Occupational Safety and Health Act 1984 and related University requirements (including Safety, Health and Wellbeing Objectives and Targets). 
All staff must comply with requirements of the Occupational Safety and Health Act and all reasonable directives given in relation to health and safety at work, to ensure compliance with University and Legislative health and safety requirements.  Details of the safety obligations can be accessed at http://www.safety.uwa.edu.au 

Inclusion & Diversity
All staff members are required to comply with the University’s Code of Ethics, Code of Conduct and Inclusion and Diversity principles. Details of the University policies on these can be accessed at http://www.hr.uwa.edu.au/policies/policies/conduct/code, http://www.web.uwa.edu.au/inclusion-diversity.