Privacy Statement

Privacy Statement - Americas

IMPORTANT: Please do not submit your information if you do not consent to the treatment of your personal information in the ways described in this notice.

This Privacy Statement explains how the Flight Centre Travel Group family of companies (collectively, ‘Flight Centre‘ or ‘we‘ or ‘us‘) collect and use your personally identifiable information (‘PII’) when you submit it to us by website, email, paper, or other method to apply for employment with Flight Centre. Note that, in most cases, we will supplement the information you provide with other personal information from third parties we select, such as background check providers, from third parties that you instruct or authorize to send information to us, and from publicly available information.

The categories of PII listed below that we receive will be used to assess your suitability as a Flight Centre employee, to evaluate your qualifications for available or anticipated employment positions at Flight Centre, and for the purposes of complying with applicable laws. We retain the personal information you provide for in accordance with applicable law.  We may use that information to consider your eligibility for any available or anticipated employment positions at Flight Centre during that time, unless you otherwise direct us in writing.By providing ‘PII’, submitting an enquiry, registering interest for employment or submitting an application with  Flight Centre , you will supply Flight Centre with PII, including application data, job history and contact details, ('your information').  Please note that, once entered, PII will be recorded by Flight Centre and may be used by Flight Centre for the purposes set out below. 

Collection of PII

The categories of PII we may collect and process (but only to the extent and in a manner that is consistent with applicable law) are as follows:

  • Personal identifiers and demographics. Flight Centre collects personal identifiers (such as your name, contact information, Social Security number or Social Insurance number, driver’s license number, and passport number) and demographic information (such as your date of birth). Sensitive identifiers such as Social Security , passport, and driver’s license numbers should only be collected when there is a need for those identifiers (for example, to comply with immigration requirements or for the purposes of obtaining background checks).
  • Job preference information. Flight Centre will receive the information you submit about your job preferences (such as the posting and description of the job to which you apply, your compensation expectations, and your preferred start date).
  • Health information. Flight Centre may receive health-related information from you that is relevant to your application, such as when you provide information about your ability to perform certain job functions, the need for accommodations, or a disability. Flight Centre may also receive health-related information that you provide to us (such when you are asked screening questions or have your temperature taken in connection with public health measures). Professional, employment, and education information. Flight Centre collects professional and employment-related information (such as information in your cover letter and resume/CV and a list of skills) and education information (such as certifications, license, academic transcripts, and confirmations of attendance at an educational institution).
  • Protected class information. Flight Centre may receive protected class information from you as defined by applicable law (such as race, citizenship, gender, nationality, veterans status and right to work information).
  • Audio and visual information. Flight Centre may record, review, and maintain recordings of online audio and video interviews, communications, and meetings, for the same purposes for which we collect, use, and maintain other comparable business records.
  • Comments. Flight Centre receives any comments and messages you submit along with your job applications.
  • Background check and public records information.  With your permission, Flight Centre may receive information contained in background check reports and in public government records (such as work history, credit history, records, and court records).
  • Publicly available information. Flight Centre may review publicly available social media pages and other public Internet postings, to the extent permissible under applicable law.
  • Signature Data. Flight Centre collects your signature and related authentication details in connection with any documents you electronically or physically sign and provide to Flight Centre. This information may be used to maintain the integrity of our processes, enforce rights, prevent fraud, and validate your identity.
  • Inferences. Flight Centre may draw inferences from any of the above categories in connection with the purposes stated as to such categories.

In addition, we and our service vendor, PageUp, may automatically collect other categories of personal information when you use a Flight Centre website to submit your application to us. We use this information to provide and improve our website and job application processes, for anti-fraud purposes, and to create aggregate internal reports on website usage and activity, such as views of certain job postings. These additional categories may consist of:

  • Online identifiers. We may collect your IP address and other online identifiers when you use our careers website.
  • Website activity information. We may monitor and collect career website activity information, such as website clicks, content and page views, and the website each visitor visited prior to our website.

Note that application information may be collected by us, including directly through our website(s) or by email, and/or application information may be collected on our behalf by our contracted third-party administrators.

You are not required by law to submit your information, but Flight Centre may not be able to accept or process your enquiry or application for employment if the requested information is not supplied. You may request access to your PII (and the correction of any incorrect PII) at any time by contacting us using the details specified below.

Use of PII

Once submitted, Flight Centre may use your information for the following purposes:

  • to process your enquiry or application for employment in accordance with Flight Centre’s standard administrative practices;
  • to review and assess your application for employment in accordance with Flight Centre’s recruitment policies and procedures (including conducting, where relevant, background and reference checks and interviews);
  • to communicate with you in relation to your application,  enquiry or employment opportunities;
  • to comply with our legal or regulatory obligations; and
  • as otherwise specified or permitted in the Privacy Policy.

If your application is successful, your information will form part of your employment records and will be retained by Flight Centre accordingly.  We will handle such information and records in accordance with applicable privacy and data protection laws.  If your application is unsuccessful, Flight Centre may retain your information on file and may contact you if a suitable employment opportunity arises. Please contact us if you do not wish your information to be retained on file.

Disclosures of PII

You acknowledge and agree that, in carrying out the above activities, your PII may be processed by any of Flight Centre’s affiliates, related entities, agents, contractors and service providers worldwide and may be transferred to jurisdictions that may or may not have data protection laws, or which have data protection laws that do not provide equivalent protection to those of your home country. In particular, you acknowledge and agree that PII will be received by PageUp on our behalf in addition to Flight Centre, and may be transferred by PageUp on our behalf to Australia for the purposes of processing your enquiry or application.  Please do not submit your PII if you do not want your information to be dealt with in the ways described in this notice.

Access to and correction of PII

You may be entitled to access PII we hold about you under certain laws (or to exercise other rights, such as rights of deletion, limited processing, etc.), and we will comply with the applicable legal requirements. In some cases, where PII we hold about you is not accurate, complete or up-to-date, or the information is irrelevant or misleading, you may ask us to correct that PII, and we will respond to your request within a reasonable. We reserve the right to confirm the identity of the person seeking access or correction to PII before complying with such a request. We reserve the right to deny you access where the legitimate rights of other persons would be violated, where the burden or expense of providing you access would be disproportionate to the risks to another individual’s privacy, or for any other reason permitted under applicable law. If we deny access or correction, we will provide you with written reasons for such denial unless it is unreasonable to do so and, where required by applicable laws, will note your request and the denial of same in our records. If you wish to access or seek correction of any PII we hold about you, please refer to the “Contact” section below.

You must always provide accurate information and you agree to update it whenever necessary. You also agree that, in the absence of any update, we can assume that the information submitted to us is correct, unless we subsequently become aware that it is not correct.


By submitting your information, you acknowledge and agree that:

  • you have read and understand this Privacy Statement and consent to the collection, handling, use and disclosure of your information as set out in this Privacy Statement;
  • this Privacy Statement is not terms of any employment contract;
  • all the information you submit via this site (including this form and any attached resume) is true and complete; and
  • any false or misleading information that you provide may lead to the rejection of your application, review of any employment you may accept with Flight Centre, and potentially dismissal from such employment.




If you are applying for a job with Student Universe, please direct your enquiries, comments, or complaints related to privacy to:

Student Universe
130 Turner Street
Suite 530
Waltham, MA 02453

If you are applying for a job with any other Flight Centre company, please direct your enquiries, comments, or complaints related to privacy to:

Flight Centre Travel Group - The Americas

Address: 5 Paragon Drive, Suite 200, Montvale, NJ 07645


We will respond to any enquiries, comments, or complaints received as soon as practicable.