Privacy Statement

Privacy Statement and Policy for HN AU Franchisee Jobs

Statement:

By completing an application for a position on this website, applicants consent to their personal information being collected by the Franchise in which you apply for a position or submit an expression of interest "Harvey Norman".  Harvey Norman collects an applicant's personal information for the purpose of Harvey Norman assessing an applicant's suitability for a position or a talent pool and to allow either of them to contact the applicant to discuss their application. The applicant's personal details will be stored securely by Harvey Norman for a reasonable period of time after receipt of the application. When an applicant's personal details are no longer required they will be disposed of in accordance with Harvey Norman's internal policies and procedures.  A request to access, update or correct any information should be directed to the Privacy Officer in the relevant Franchise. Please see below to view a full copy of the Privacy Policy.

Harvey Norman stores are operated by independent franchisees who have been granted a franchise by related bodies corporate of Yoogalu Pty Ltd (Franchisor) and a limited licence by a related body corporate of the Franchisor to trade as "Harvey Norman" (Franchise).

PRIVACY POLICY

Our Privacy Commitment

The relevant Franchise in which you apply for a position or submit an expression of interest ("Harvey Norman")is committed to managing your personal information openly and transparently and to keeping your personal information safe.  We will take all necessary measures to fulfill this commitment, including to:

•  comply with the Australian Privacy Principles ("APPs");

•  ensure that we manage your personal information openly and transparently;

•  only collect personal information from you that we need in order to assess your suitability for an employment position and/or to make an offer of employment to you;

•  tell you how we might use your personal information;

•  let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur;

•  keep your personal information secure;

•  make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and

•  ensure that, where appropriate, you can access and correct your personal information. 

About this Policy

This policy is intended to explain clearly and in plain language some of the key processes and procedures that we have implemented to manage your personal information, to protect your privacy and to comply with thePrivacy Act 1988, the Privacy Amendment (Enhancing Privacy Protection) Act 2012 ("Act") and the Australian Privacy Principles.

References to "our", "us" and "we" in this policy are references to Harvey Norman.

This policy gives a broad overview of our policies in relation to privacy but if you require further information, you are welcome to contact us or to read any of the privacy statements or notices that will be issued to you as and when personal information is collected.

You must read this privacy policy before providing us with any personal information using the website. By providing us with your personal information using the website, you are confirming your agreement to the policies and procedures described in this privacy policy.

What sorts of personal information do we collect?

We will only collect from you information that you chose to provide to us in order to assess your suitability for an employment position that you have applied for or information that you provide to us in order to file an expression of interest in future employment positions.  In the event that we collect personal information from you that you have not already provided to us, we will only collect information that is necessary and relevant to our relationship with you.

Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information:

•  information that we may require to initially identify you, including your name, home address and your date of birth;

•  information that we can use to contact you, including your telephone number, mobile number, email address, mailing address;

•  information we may require to confirm your identity, including your driver's licence number, passport details, working visa, Medicare card;

•  information reasonably expected to be found or requested when submitting an employment application or resume including but not limited to information relating to your previous employers, work experience, employment history, period of service, criminal history, legal right to work in Australia, information with respect to any physicial limitations that may impact on your ability to perform the inherent requirements of the position and referee contact details.

We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us.

The Act places restrictions on us collecting sensitive information about you (which includes information about your religion, political views, ethnicity, criminal records and sexual preferences).  Generally we will not collect this type of information, however we may need to collect some sensitive information if you are applying for a job with us, and you have provided us with your consent to do so.

Why do we require your personal information?

We require your personal information in order to assess your suitability for an advertised employment position or an expression of interest in future positions and to contact you to discuss your application.

We may also use your personal information for other reasons, including:

•  preventing fraud and other criminal activities; and

•  to comply with our legal obligations.

There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to assess your suitability for an advertised employment position or talent pool, or make an offer of employment to you.

How do we collect your personal information?

The means by which we collect your personal information will depend on the nature of the relationship that we have with you.

We may collect your personal information:

(a)  directly from you, either in person or over the phone;

(b)  when you apply for an advertised employment position by any means including on any of our websites, in person or via phone or email;

(c)  on submission of a resume or expression of interest for an advertised position;

(d)  when you create a login on any of our websites;

(e)  when you access and interact with any of our websites;

(f)  from publically available sources, for example, the electoral role, the telephone directory or from other websites; or

(g)  from other sources.

We will always collect your personal information directly from you unless it is impracticable to do so.  This would usually be done through application forms, over the telephone, in person or over the internet.

Your personal information will not be collected if you are only browsing one of our websites but we do use cookies to better tailor our information and our services to meet your needs.  A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. Cookies are used to enhance your interaction and convenience in using our website and we do not use cookies to record any of your personal information.  Cookies may record information about your visit, including the type of browser and operating system you use, the previous site you visited, your server's IP address, the pages you access and the information downloaded by you. While this anonymous statistical data may be aggregated and used in broader statistical analysis by us and our web monitoring service provider to improve our services, at no time can we personally identify you as the source of that data.

At the time of collecting your personal information, we will remind you of the following, usually by issuing to you a disclosure or collection notice:

(i)  our details, including our contact details;

(ii)  that we are collecting your information and the reasons why we are collecting your information;

(iii)  if the collection is required or authorised by law, the details of the law, court or tribunal order;

(iv)  what happens if we cannot collect your personal information;

(v)  any third parties to whom we may disclose the personal information;

(vi)  how you can access and correct your personal information;

(vii)  how you can complain about any breach of the APPs and how we will handle any such complaints; and

(viii)  whether your personal information is likely to be disclosed to anyone overseas and if practicable, the countries in which those recipients are located.

Collecting personal information about others

You represent to us that where you provide personal information to us about another person, you are authorised to provide that information to us, and that you will inform that person about the contents of this privacy policy including who we are, how we use and disclose personal information, and that they can gain access to, and correct, that information.

Unsolicited personal information

From time to time we may receive personal information about you that we have not requested or taken steps to come to know.  In these circumstances, we will only hold onto such information where the information is necessary in our dealings with you.  If we determine that the information received is not necessary to our relationship with you then we will take steps to de-identify or destroy the information as soon as is practicable.  Any determination as to whether or not the information is required to be retained by us will be made within a reasonable period after the information is received by us.  Any information that has not been requested but is subsequently retained by us will be subject to the procedures and requirements set out in this privacy policy.

How do we use or disclose your personal information?

We may use and disclose your personal information for the purposes for which it was collected or for a related purpose such as:

(a)  to consider your employment application and/or expression of interest for an advertised position;

(b)  to facilitate and process your employment application and/or expression of interest;

(c)  to carry out or respond to your requests;

(d)  to our third party service providers that we may engage from time to time in order to assist us with processing employment applications, expressions of interest or maintaining any databases related to maintaining or processing employment applications;

(e)  for regulatory reporting and compliance with our legal obligations;

(f)  to various regulatory bodies and law enforcement officials and agencies to protect against fraud and for related security purposes;

(g)  to seek your feedback in relation to our relationship with you;

(h)  to consider any concerns or complaints you may raise against us;

(i)  to our agents, successors and/or assigns; and

(j)  to better understand your preferences.

By agreeing to accept the terms of this privacy policy and in providing your personal information to us, you are taken to have consented to the use of your personal information for the above purposes.

At the time that we collect your personal information, we will make it clear to you why we are collecting your information, including through this privacy policy where appropriate.  We will not use your personal information for any other purpose without your consent or where we do use your information for another purpose, it will either be for a purpose which we believe is related to the purpose for which you first provided us with the information or for a purpose which you would expect.

We may also provide your personal information to third parties as outlined below.

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity.

Do we share your personal information with others?

We may share your personal information with the Franchisor and its related entities.  By providing your personal information to us, you consent to your personal information being shared with the companies noted above.

We deal with third party service providers who may assist us with a variety of functions including with research, mail and delivery, security, insurance, professional advisory (including legal, accounting and auditing advice), banking, payment processing, credit reporting or technology services. Where we engage third party service providers to perform services for us, those third parties may be required to handle your personal information. Under these circumstances, those third parties must safeguard this information and must only use it for the purposes for which it was supplied and we will make all reasonable enquiries to try to ensure that this is the case.

Wherever possible, we will limit the information provided to independent third parties to that information required for those third parties to properly perform their functions.  Further, our contracts with these third parties will always require the third parties to comply with the APPs (or equivalent standards).

Do we use your personal information for marketing purposes?

No, we do not use the personal information you provide to us on this website for any marketing purposes.

How do we store your personal information?

We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities.

We and our third party service providers take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure.

While care is taken to protect your personal information on our websites, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act.

Maintaining your personal information

We take reasonable steps to ensure that:

(a)  the information that we collect about you is accurate, complete and up-to-date at the time of collection;

(b)  when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use; and

(c)  if we disclose your personal information, it is accurate, up-to-date, complete and accurate at the time of disclosure.

Will we disclose your personal information to anyone overseas?

We do not send your personal information overseas. 

How can you access your personal information?

Usually we will be able to provide you with access to your personal information upon receipt of your written request, either by email sent to HNPrivacy.Officer@au.harveynorman.com or by post sent to The Privacy Officer, A1 Richmond Road, Homebush West, NSW 2140, and confirmation of your identity.  There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested.  Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others.

Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made and if possible, we will provide you with access to your information in the manner requested by you, if specified.   In any event, we will take all reasonable steps to give you access to your information in a way that meets your needs.

If we deny you access to your personal information for any reason, or if we are unable to provide you with access to your information in the manner requested by you, then we will provide you with a written notice confirming:

(a)  the reason for such refusal; and

(b)  the procedure to complain about the refusal.

We may recover from you our reasonable costs of supplying you with access to your personal information but we will not charge you for any request you might make to access your information.

How can you seek to correct your personal information?

We do what we can to ensure that the information we hold about you is accurate, complete, up-to-date, relevant and not misleading.   To assist us to do this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if your details change at any time.  If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if you request that we correct any of your information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held.

If we correct any of your personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then, upon your request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful.

If we refuse to correct your personal information following a request by you to do so, then we will provide you with a written notice confirming:

(a)  the reason for such refusal; and

(b)  the procedure to complain about the refusal.

If we refuse to correct your personal information following a request by you to do so and you request that we associate with the information a statement that the information is inaccurate, out-of-date, incomplete, irrelevant or misleading then we will take reasonable steps to associate the statement with the information so that the statement is apparent to users of the information.

We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made.

We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.

What if you want to make a complaint about some aspect of our privacy procedures?

We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made.  If you are concerned with the way your personal information has been handled then you are entitled to make a complaint.  If you would like to lodge a complaint, please contact us through our Privacy Compliance Officer, whose details are set out below.

The Privacy Officer

Postal address: A1 Richmond Road Homebush West NSW 2140

E-mail address: HNPrivacy.officer@au.harveynorman.com

Phone: 02 9201 6111

If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible, including by acknowledging receipt of your complaint within 48 hours and trying to resolve the complaint within 10 working days.  Where this is not possible, we will contact you within this period to let you know an anticipated time frame within which your complaint will be resolved.

If your complaint is not satisfactorily resolved, you may approach an external dispute resolution service or apply to the Office of the Australian Information Commissioner ("OAIC") to have the complaint heard and determined.

Protecting your identity

Wherever it is practicable, we will always provide you with the option not to identify yourself when dealing with us.  Alternatively, you may elect to use a pseudonym to protect your identity.

Links to other websites

The website may contain links to websites which are owned or operated by other parties. You should make your own enquiries as to the privacy policies of these parties. We are not responsible for information on, or the privacy practices of, such websites.

Changes to this policy

From time to time it may be necessary for us to review and revise this privacy policy. We reserve the right to change our privacy policy at any time.

How can you contact us?

Please find below our contact details.  Please do not hesitate to contact us in relation to any privacy-related concerns and we will use our best endeavours to address any such concerns thoroughly and in a timely manner.

If it is practical to do so, you can contact us without identifying yourself. However, if you choose not to identify yourself, it may be more difficult for us to assist you with your enquiry. This will depend on the nature of your enquiry.

The Privacy Officer

Postal address: A1 Richmond Road Homebush West NSW 2140

E-mail address: HNPrivacy.officer@au.harveynorman.com

Phone: 02 9201 6111

Please note that the Act contains certain exemptions which may permit us to use your personal information in a particular way if specific circumstances arise.  Any such exemptions under the Act will take priority over this privacy policy to the extent of any inconsistency.

Express consent to collection, storage, use and disclosure

In addition to the other consents provided by you above, by agreeing to accept the terms of this privacy policy, or by providing your personal information to us, or both, you are taken to have expressly consented to the collection, storage, use and disclosure of your personal information for each of the purposes and to all of the parties outlined in this privacy policy.

PP Harvey Norman Franchise Jobs Website Pty Ltd Version 1.0 November 2015