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Application form - Customer Escalations and Complaints Lead - 978750

Note: All applications must be submitted online. This application form is intended for research purposes only.

Are you currently employed by Melbourne Water?*
   Yes - permanent employee      Yes - fixed term employee  
   Yes - contractor      Yes - casual  
   No - not employed by Melbourne Water      No - contractor  
Only answer this question if you answered "Yes - contractor", "Yes - permanent employee", "Yes - fixed term employee", "Yes - casual" to Are you currently employed by Melbourne Water? above:
Please enter your Melbourne Water Employee Number*
 
Only answer this question if you answered "No - contractor", "No - not employed by Melbourne Water" to Are you currently employed by Melbourne Water? above:
Are you currently authorised to work in Australia?*
   Yes - Australian/NZ citizen      Yes - permanent resident  
   Yes - valid visa holder      No - do not hold a valid visa or Australian/NZ citizenship  
Only answer this question if you answered "Yes - permanent employee", "Yes - fixed term employee", "No - contractor", "No - not employed by Melbourne Water" to Are you currently employed by Melbourne Water? above:

If you are a visa holder, please upload your passport so we can confirm your visa through VEVO:

(File upload facility available online)
Only answer this question if you answered "Yes - permanent employee" to Are you currently employed by Melbourne Water? above:
Have you been in your current role for at least 12 months*
   Yes      No  
Only answer this question if you answered "Yes - permanent employee" to Are you currently employed by Melbourne Water? above:
Who is your manager? Have you given your manager a courteous heads up about your intentions to apply of for this role?
 
Only answer this question if you answered "Yes - permanent employee" to Are you currently employed by Melbourne Water? above:
Please advise of any Leave Requirements you may require over the next 12 months (including approved and unapproved)
 

Detail your residency information including Visa information:






Important - please read

Identification in any of these groups is optional. This information will be shared with relevant parties involved in the recruitment process for the purposes of supporting increased accessibility of employment opportunities for candidates with a disability and/or who identify as Aboriginal and/or Torres Strait Islander descent where they meet the minimum requirements of the role. This information is also collected for internal statistical reporting on diversity. This reporting will not identify you or any other individual.

Please note sharing this information is optional and the information you submit below will be shared with the recruitment team and hiring manager where appropriate.
Do you identify as someone of Aboriginal and/or Torres Strait Islander descent?*
   Yes      No  
   Prefer not to disclose  
Only answer this question if you answered "Yes" to Do you identify as someone of Aboriginal and/or Torres Strait Islander descent? above:
If you identify as Aboriginal and/or Torres Strait Islander, would you like to be contacted by our Cultural Advisor?*
   Yes please      No thanks  
Do you identify as someone who is living with disability?*
   Yes      No  
   Prefer not to disclose  
If you've noted that you are someone living with a disability and you wish to let us know so that reasonable adjustments can be made during the recruitment process, please select 'Yes'
   Yes      No - not required  
   Prefer not to disclose  
Only answer this question if you answered "Yes" to If you've noted that you are someone living with a disability and you wish to let us know so that reasonable adjustments can be made during the recruitment process, please select 'Yes' above:

As you answered yes above, please let us know what help, support or adjustment you need during the recruitment process: We aim to meet your accessibility requirements wherever possible. *

 

Examples of support we've provided for previous candidates include:

  • For a candidate who identified as living with a hearing impairment we adjusted our phone interview process and conducted the interview over instant messenger.
  • Standing (instead of sitting) face to face interview for a candidate who identified as living with a back injury.
  • Magnified the text on a printed document for a candidate who identified as living with a visual impairment.
  • For a candidate who experiences anxiety, we provided with extra time to complete their testing.
Please select your current or most recent annual salary (base + superannuation)?*
   $30k - $40k      $40k - $50k  
   $50k - $60k      $60k - $70k  
   $70k - $80k      $80k - $90k  
   $90k - $100k      $100k - $110k  
   $110k - $120k      $120k - $130k  
   $130k - $140k      $140k - $150k  
   $150k - $160k      $160k - $170k  
   $170k - $180k      $190k - $200k  
   $200k - $250k      $250k - $300k  
   $300k - $350k      $350k +  
Please select your expected annual salary (base + superannuation)?*
   $30k - $40k      $40k - $50k  
   $50k - $60k      $60k - $70k  
   $70k - $80k      $80k - $90k  
   $90k - $100k      $100k - $110k  
   $110k - $120k      $120k - $130k  
   $130k - $140k      $140k - $150k  
   $150k - $160k      $160k - $170k  
   $170k - $180k      $190k - $200k  
   $200k - $250k      $250k - $300k  
   $300k - $350k      $350k +  

Why are you interested in this position? (please limit your response to one paragraph)*

 

What skills and experience can you bring to this team/group? (please limit your response to one paragraph)*

 

Why is now a good time for you to peruse a new role at MW? (please limit your response to one paragraph)*

 
Some Melbourne Water positions require an AusCheck and a criminal records check. Are you prepared to complete this if it is required for the position?*
   Yes      No  
Some Melbourne Water positions require a pre-placement health assessment to ensure you are able to perform the inherent requirements of the position. Are you prepared to complete this if it is required for the position?*
   Yes      No  

Your current resume must be uploaded in order to submit this application. Documents must be uploaded in the following formats: .DOC or .DOCX or .PDF

Please attach your resume (CV)*

(File upload facility available online)

Please attach your cover letter (optional)

(File upload facility available online)